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From the moment we begin working together, you’ll be connected with our team of highly skilled, in-house experts. The flexibility our platform offers extends to the way we support you and your team—we're here whenever and however you need us.

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Technical Support

No customer is ever alone. Every Recollective site includes world-class technical support. From setup to completion and beyond, our amazing global team of in-house experts are ready to help.

Standard technical support includes comprehensive Pre-Launch Checks, email and online technical support, ad hoc technical guidance, access to online help articles and more. Our support team is available 7 days a week to ensure your project is a success.

Premium Support

If additional support for a project is what you need, our Recollective Premium Support option is available to you.

This flexible support option includes direct telephone support, live guided support and setup, an enhanced Pre-Launch Check, on-demand live video session support and much more.

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On-Demand Support

If you’re running live video research, such as IDIs or video focus groups, there may be occasions when you need in-the-moment support.

With just the click of a button our Live Support team can quickly step into your session and provide technical assistance to your researchers or participants.

Recollective is the best solution for online communities and qualitative projects. The platform’s usage is very intuitive, and the new features for analyzing the results are helpful in gaining insights and addressing the project’s objectives faster and more efficiently.

Ana Vanegas
Vice President,

We consider the Recollective platform best-in-class and our ultimate technology asset in delivering high impact insights at scale and with speed.

Jennifer Adams
SVP, Digital Hives & Online Communities,

Recollective is the best option when it comes to simplicity and all the segmentation functionalities. The other platforms lack this many segmentation options as you offer.

Héctor Torrealba
PM Team Leader,

We have used the Recollective platform to power The Cambridge Panel - our online research community of teachers from around the world - for over two years, and in that relatively short period they have become an invaluable partner.

Rob Hardy
Head of Insight,

Our programer understood our objectives and activity guide well, and used her expertise to ensure that our programming would be engaging to participants whilst best answering our research questions. We would love to work with the Recollective team again.

Katherine Mai

The team went above and beyond to ensure that we felt comfortable with using Recollective. They took time to walk us through each step and made us feel at ease to move forward. Kudos to you all!

Yomaira Barredo
PM Team Leader,

Incredible assistance. Your team goes above and beyond. Fast and valuable advice. Service is next level. Appreciate you!

Jenna Beales
Senior Consultant, Qualitative Research,
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Live Support Packages

If you’re new to live video research or anticipate a larger requirement for in-meeting technical support, consider one of our Live Support Packages. From moderator training and in-session support to full programming services, every step of your project will be in good hands.

Get started with Recollective