Date of last revision: June 14, 2023
At Recollective, we have a responsibility for ensuring a safe, dignified, inclusive and welcoming environment for everyone. Recollective is committed to providing a barrier-free environment for all our stakeholders including our employees, job applicants, clients, suppliers and any visitors who may enter our premises, access our information or use our services.
This policy is intended to outline the standards that Recollective will uphold in order to make accessibility a reality for all by identifying and removing barriers whenever and wherever possible.
Barrier: is anything that prevents a person with a disability from fully participating in all aspects of society because of their disability, including a physical barrier, an architectural barrier, an information or communications barrier, an attitudinal barrier, a technological barrier, a policy or a practice.
Disability: the term “disability” as defined by the Ontario Human Rights Code, refers to:
Recollective will make every reasonable effort to provide services in a manner which respects the principles of dignity, independence, integration and equal opportunity. Recollective is committed to complying with accessibility legislation in jurisdictions where we operate, and doing our part to help make accessibility for all a reality. Recollective will review our policies and practices regularly as organizational changes occur. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner.
Recollective will establish, implement, maintain, and document a multi-year accessibility plan outlining our strategy to prevent and remove barriers. Our multi-year accessibility plan outlines our strategy for preventing and removing barriers. Our plan is posted on our website and is available in an accessible format upon request.
Recollective will make every reasonable effort to ensure that our approach to customer service is consistent with the principles of dignity, independence, integration and equal opportunity by:
Recollective team members receive training on accessible customer service standards and the Human Rights Code with respect to persons with disabilities. Recollective will keep a record of training that includes the dates training was completed.
Recollective is an equal opportunity employer and welcomes applications from all qualified individuals including women, Indigenous peoples, people with disabilities and racialized people, people from gender and sexually diverse communities.
We want to be sure that everyone is able to participate fully and equally in our selection process. Candidates are encouraged to let our Recruitment team know if they require any accommodation at any point during the recruitment process. Our Recruitment team will work with the candidate to accommodate, based on their situation.
We are committed to making our Recollective office space a welcoming and barrier free environment for all. Visitors will not be separated from any device or person supporting their accommodation, including but not limited to assistive devices, support animals, and support persons. Every effort will be made to ensure the visitor has a comfortable, safe and respectful experience.
In the event that normal access to our building or office is temporarily disrupted, every effort will be made to notify visitors as far in advance as possible. If accessible entry to our office space is not available, we will reschedule the visit to another time or place, as is most appropriate for the situation.
Recollective has taken, and will continue to take, reasonable steps to ensure that new content posted on our website conforms with WCAG 2.0 Level A guidelines. We will ensure that the design of any new public website, or significant changes to our existing site, will conform with WCAG 2.0 Level A guidelines.
Upon request Recollective will happily provide any public documents in an appropriate accessible format, within a reasonable time. Requests for accessible formats will be handled on an individual basis, to ensure the best approach for the request. If you wish to request an accessible format of a document, please submit a request via the feedback methods listed below.
Recollective has drafted, implemented, and will continue to follow guidelines outlined in our Accessible Customer Service policy and Employee Accessibility policy.
Our Accessible Customer Service policy is available on our website, and provides guidance on how we will best serve our clients. We are happy to provide this policy in an accessible format upon request, in a reasonable timeframe.
Our Employee Accessibility policy is available to all employees via our intranet, and covers such topics as:
Our policies will be reviewed annually and updated as required.
Recollective has implemented a training program on accessibility laws and the Human Rights Code as it relates to people with disabilities. Training is provided in a way that best suits the duties and responsibilities of team members. All new team members requiring this training will complete, including reading and acknowledging our Accessibility policies, within their first 30 days of employment.
Recollective has taken steps towards making our recruitment process more accessible. Each job posting states that Recollective is an equal opportunity employer and welcomes applications from all qualified individuals including women, Indigenous peoples, people with disabilities and racialized people, people from gender and sexually diverse communities. Job applicants who are invited to participate in any part of our recruitment process, either in-person or virtually, are informed that accommodations are available upon request. Accommodations are addressed on an individual basis so we can provide the best experience possible for each candidate.
We have updated our offer letters to state if a candidate necessitates a specific accommodation, to please contact our Human Resources team to ensure that the appropriate accommodations are in place before they begin their employment.
Our recruitment process, job postings and offer letters are reviewed on a regular basis, and are updated as needed.
Recollective has taken, and will continue to take reasonable steps, to ensure that new content posted on our website conforms with WCAG 2.0 Level A guidelines. We will ensure that the design of any new public website, or significant changes to our existing site, will conform with WCAG 2.0 Level A guidelines.
Recollective is committed to making our information and communications accessible to everyone.
Upon request we will happily provide any public documents in an appropriate accessible format, within a reasonable time. Requests for accessible formats will be handled on an individual basis, to ensure the best approach for the request. If you wish to request an accessible format of a document, please submit a request via the feedback methods listed below.
As outlined in our Employee Accessibility policy, Recollective will, upon request, make every effort to provide employees with information they need to do their job, emergency procedures and plans, public safety information, feedback and surveys and newsletters or other information that is generally available to employees in the workplace, in accessible formats.
Recollective welcomes feedback regarding our website or services. Feedback will be reviewed on an individual basis, so each submission can be handled appropriately. Please share your feedback through one of the following channels:
℅ Human Resources - Accessibility Feedback
100 Queen Street, Suite 300
Privacy will be respected and all feedback will be reviewed for possible action that can be taken to improve Recollective’s services. Feedback received will be redirected to an appropriate contact person.