Conversational AI

Deep, one-on-one conversations at unprecedented scale

Why limit your research because of logistics, language or moderator availability? Recollective’s Conversation Task conducts authentic, AI-moderated qualitative interviews that adapt to each participant so you can capture deep-dive insights at scale and unbelievable speed.

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Text conversation about choosing self-checkout to save time after work but finding it frustrating due to weight sensor issues.

What you can do with Conversation Task

Moderated interviews at scale without the hassle

Conversation Task brings the richness of a live 1:1 interview into an AI-based workflow you can scale across hundreds or even thousands of participants, in any language. Each AI-moderated conversation flexes based on what the participant shares, probing for clarity and meaning the way a great moderator would.
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Use Recollective's Conversation Task to:

  • Reduce fieldwork time with thousands of 1:1 conversations run asynchronously to meet your deadline instead of cost-intensive and hard-to-schedule individual live sessions
  • Standardize depth and quality using objective-driven AI moderation with guardrails
  • Increase relevance by piping prior responses into the intro or objective
  • Accelerate synthesis with AI-generated transcripts, summaries and translation after task completion
  • Activate insights fast in Ask AI or export for stakeholder reporting

Why Recollective’s Conversation Task feels different

A moderator that stays on track, then adapts when it matters

Recollective Conversation Tasks do not rely on a fixed script. The powerful AI moderator listens to what a participant shares, then asks the next best question in the moment, without losing sight of your Conversation Objective.

You set the goal, the flow and the tone, plus any steps, probes or sample questions you want the AI moderator to follow. From there, it adapts naturally to each response, clarifying, probing and connecting threads while staying accountable to your objective.

For participants, it feels like a real conversation that invites reflection, not a form to complete. For researchers, it offers consistent, scalable depth you can capture asynchronously, then review, summarize and analyze immediately.

From conversation to insight, instantly

Instead of waiting days to schedule follow-ups, you get transcripts and summaries that are instantly ready for review, export and analysis.

When a Conversation Task is completed, Recollective automatically:

  • Saves the full transcript
  • Generates an AI summary structured around your objective
  • Translates both transcript and summary into all enabled study languages
  • Makes the content available for Ask AI analysis and reporting workflows

Raw dialogue becomes analysis-ready output the moment participants finish their conversation.

"With a high‑stakes client and a short timeline, we needed actionable and detailed insights fast. The AI moderation tool allowed us to capture the underlying motivations behind participants’ responses – with an incredibly fast turnaround. The feedback we gathered ensured our client could make informed adjustments to an important product ahead of their deadline."

Amy Crosby

Senior Vice President, PSB Insights

How Recollective's Conversation Task works

Create the conversation

Configure three core elements: Task name, Introduction and Conversation Objective. The introduction can include instructions and stimuli such as photos, videos or files.

Shape the AI moderator

Your Conversation Objective defines the goal, tone and behaviour of the AI moderator. The objective is visible to administrators, but not participants.

Preview and refine before launch

Previewing the task lets you experience the AI moderation and iteratively adjust the setup as needed.

Engage participants in
a natural chat

Participants engage in a multi-turn, text-based conversation. Responses are saved automatically so participants can leave and resume at their convenience.

Synthesize and share with confidence

Summaries appear in the Stream and transcripts are available immediately for review and export. Conversation content is also available inside Ask AI for deep analysis.

Why enterprise teams use Ask AI

Ask AI uses large, unstructured qualitative data to turn questions into clear, decision-ready insights. The table below shows the enterprise needs it supports, what Ask AI delivers, and why it matters.
Business need What Conversation Task delivers Why it matters
Business need Scale without schedule headaches What Conversation Task delivers Conversation Task delivers hundreds or thousands of 1:1 conversations without live moderation constraints to give everyone a voice that needs to be heard Why it matters Shorter timelines and lower operational cost
Business need Standardize quality across markets What Conversation Task delivers Conversation Task delivers a consistent, neutral moderation approach guided only by your objective Why it matters More reliable cross-market decision making
Business need Make global research practical What Conversation Task delivers Conversation Task delivers conversations conducted and translated in any enabled study language Why it matters Multi-market insight without translation costs
Business need Turn dialogue into decision-ready outputs What Conversation Task delivers Conversation Task delivers automatic summaries, transcripts and exports plus Ask AI analysis Why it matters Faster reporting with fewer manual steps
Business need Maintain oversight and governance What Conversation Task delivers Conversation Task delivers admin-only objectives, preview before launch and controllable AI usage options Why it matters Confidence, consistency and internal accountability

Security, privacy and governance built for enterprise

Conversation Task runs inside Recollective, supported by the same enterprise security posture and controls used across the platform, including:
  • SOC 2 Type 2 compliant controls and processes
  • Encryption in transit and at rest
  • Deployment options across multiple regions to support data residency needs
  • Customer control over AI features, including the ability to opt out
  • AI sub-processor agreements that prohibit data retention for model training
Enterprise identity and access options are also available, including integrations with identity providers like Okta and an SSO API that can authenticate participants and administrators.
Download the Security and Privacy Overview

Frequently Asked Questions

What is Conversation Task?

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Conversation Task is an AI-powered task type in Recollective that enables a dynamic, one-on-one chat between a participant and an AI moderator. The conversation adapts in real time while staying guided by your Conversation Objective.

How do we control what the AI moderator does and does not do?

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You define a Conversation Objective that specifies the goal, tone and instructions the AI moderator follows. You can include steps, probes, moderation techniques and sample questions to shape the experience.

Can we test the AI-moderated conversations before going live?

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Yes. Admins can preview the Conversation Task, observe how the AI moderates and refine the objective before launch.

Can Conversation Task build on earlier participant responses?

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Yes. You can pipe prior task responses into the introduction or objective to create a more tailored and relevant conversation.

What outputs do we get after a conversation ends?

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Recollective automatically saves the full transcript, generates an objective-based summary and translates both into enabled study languages.

Where do these outputs show up for analysis and reporting?

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Summaries appear in the Stream and are included in Activity Transcripts. Conversation summaries and transcripts are also available within Ask AI for analysis and can be exported for reporting workflows.

Can participants see what was captured?

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Participants can view their own conversation summary alongside the transcript. If an activity is socialized, they may also access other participants’ summaries and transcripts, depending on your setup.

Can we disable AI features or restrict usage?

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Yes. Recollective provides customer controls over AI features, including the ability to opt out of usage.

Will our data be used to train AI models?

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No. Recollective’s AI sub-processor agreements prohibit data retention for model training.

Do you support enterprise SSO?

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Yes. Recollective supports enterprise identity provider integrations, including Okta, and also offers an SSO API that can authenticate new and returning users.

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