From Implementation to Administration

Our Admin team lead, Erin, talks about her upward mobility and career journey, and more about her #LifeatRecollective.

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My name is Erin, and I’ve worked at Recollective for just over a year. I’m an Administrative Services Specialist, meaning I work to support our internal teams and upper management to ensure they’re as efficient as possible. I have a varied background in terms of jobs: from forward-facing retail and administrative, to HR and management. I’ve learned a lot from this varied experience, to say the least, and I can honestly say that thanks to my role as Administrative Services Specialist at Recollective, it’s the first time I’ve ever been excited and motivated to grow my career with a small company like Recollective.

When my colleague Tiana wrote her piece for our blog about her similar experience with Recollective as a student, I had many of my friends and past colleagues asking me “is that true?”

I’m sure I’m not the only one who has seen a lot online in the past two years about tech jobs, startups, “the great resignation” and employee well-being. I had just one thing to say as an answer to that pervasive, but very valid, question—yes! It is true. I believe wholeheartedly in Recollective not only as a platform and technology but the mobility and educational opportunities the company has offered me are unprecedented as both a young person in my field and a #womanintech. The company’s internal educational opportunities notwithstanding, we also love our employees and culture so much that we offer a referral program that's responsible for over 50% of our current hires.

I started as an Implementation Services Administrator, specifically working with our Implementation Services team to organize, implement and activate new workspaces for our clients. In addition to that, I am also in charge of scheduling time for additional services, including Pre-Launch Checks, Kickoff Calls, Training and QuickStart packages. It’s repetitive work but fast-paced and rewarding because we set up new (and old) customers with their projects and study spaces. Ensuring our clients have their studies activated to their specifications is something that requires a thorough knowledge of Recollective.

Erin MacIntosh
Administrative Service Specialist

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